Refund policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire fourteen days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the last item.
To exercise your right of withdrawal, you must inform us (AlayaSol Yogashop, Tina Esch, Stüvestr. 1, 30173 Hannover, Germany, telephone: +49-(0)511-5343597, email: shop@alayasol.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days after the day on which we are informed of your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
You must send back the goods or hand them over to us without undue delay and, in any event, no later than fourteen days after the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the fourteen-day period has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Exclusions from the Right of Withdrawal for Distance Contracts
The right of withdrawal does not apply to contracts:
- For the supply of goods that are not prefabricated and whose manufacture is determined by an individual choice or decision made by the consumer, or that are clearly personalised.
- For the supply of goods that are liable to deteriorate or expire rapidly.
- For the supply of sealed goods that are unsuitable for return for reasons of health protection or hygiene and were unsealed after delivery.
- For the supply of goods that, after delivery, are inseparably mixed with other items due to their nature.
- For the supply of sealed audio or video recordings or computer software that were unsealed after delivery.
- For the supply of newspapers, periodicals or magazines, except for subscription contracts.
- For the supply of alcoholic beverages whose price was agreed upon when the contract was concluded, whose delivery can only take place after thirty days, and whose actual value depends on fluctuations in the market that the trader cannot control.
Model Withdrawal Form
If you wish to withdraw from the contract, please complete this form and return it.
To:
AlayaSol Yogashop
Tina Esch
Stüvestr. 1
30173 Hannover
Germany
Email: shop@alayasol.de
I/We () hereby give notice that I/We () withdraw from my/our () contract for the sale of the following goods () / for the provision of the following service (*):
Ordered on () __________________ / received on () __________________
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as appropriate.
